FAQ

Frequently Asked Questions

How do I get started?

Start by entering your full address to view the correct list of restaurants available to your area. All restaurants offer delivery ASAP or pre-order. Some restaurants also offer pickup and pre-order pickup options. The options are available where you enter your address. 

Where do you deliver to?

We service the greater Tri-Cities area including all or parts of Benton City, Kennewick, Pasco, Richland and West Richland. Each restaurant has their own delivery area that is normally within the 15 to 20 minute range from their restaurant so put in your address to see who delivers to you!

How does your service work?

We provide delivery from your favorite restaurants to homes, businesses, hospitals, colleges, etc. Orders may be placed online at tcfooddudes.com. Our Apple and Android ordering apps are coming soon!

How long will my delivery take?

Each restaurant varies based on location, prep time and how busy they are. Normally we quote around 45 minutes to an hour for the average delivery. Some orders may take longer depending on the size of the order and which restaurant the order is being placed from. Please be aware that we are working w hard to provide the best customer service possible.

How do I customize my order?

When you choose an item, any options available for that item will be available to choose. There will also be a Customize Order section at the bottom of each item. Click Customize Order and type which things you would like to remove. For example, if your sandwich usually comes with onions and you would like to remove them, you would click Customize Order and type no onions.

Can I order food from multiple restaurants?

We currently do not allow you to place orders from two restaurants at the same time. While it may be convenient for different members of your household that want different items, the quality of the food is often compromised from the time needed to prepare the different orders and drive to each restaurant. You can place two separate orders to be delivered to the same address but they may not be delivered by the same TC Food Dudes driver.

What forms of payment do you accept?

We accept Mastercard, Visa, Discover, and American Express.  We do not accept cash for the safety of our drivers.

Should I tip my driver?

Yes! Our drivers are paid with tips. Please consider their hard work to deliver your food promptly and professionally in your compensation.

Can I cancel my order?

Once the order has been sent to the restaurant, it CANNOT be cancelled. Please contact us at 509-302-2990 and select option #1 to reach our live dispatchers to cancel any advanced orders.

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Lunch Hours

Mon thru Sun9:00 am - 3:00 pm

Dinner Hours

Mon thru Sat3:00 - 9:00
Sunday3:00 - 8:00

Contact

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